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TERMS

1. General

NovaGym offers personal training and fitness services at 21 Watford Way, Hendon Central, London NW4 3JH. By purchasing a package or booking a session, you agree to the following terms.

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2. Session Packages & Expiry

  • All personal training packages (Silver, Gold, Platinum, and custom) must be used within 12 months of purchase.

  • Unused sessions after this period will expire and cannot be refunded or extended.

  • Packages are non-transferable and intended solely for the purchasing client.

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3. Booking & Cancellations

  • Sessions must be booked in advance using the NovaGym scheduling system.

  • 24 hours’ notice is required for cancellations or rescheduling.

  • Sessions cancelled with less than 24 hours’ notice will be counted as used.

  • Repeated no-shows may result in loss of future booking privileges.

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4. Payments & Refunds

  • Payment is due in full at the time of booking or upon package purchase.

  • No refunds are provided for change of mind, non-use, or failure to attend.

  • In special circumstances (e.g. injury), session credits may be frozen or extended at NovaGym’s discretion.

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5. Trainer Assignments

  • While we aim to keep you with the same trainer, NovaGym reserves the right to assign you to an alternative qualified trainer if necessary (e.g. illness, leave).

  • Freelance trainers operating under NovaGym may deliver sessions on behalf of the business.

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6. Client Responsibilities

  • Clients must disclose any medical conditions, injuries, or limitations prior to training.

  • You agree to follow guidance provided by trainers and use the facility in a respectful, hygienic manner.

  • NovaGym reserves the right to terminate services with clients whose behaviour is inappropriate or unsafe.

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7. Liability

  • NovaGym and its trainers are not liable for injuries sustained during sessions, except where caused by negligence.

  • You agree to participate at your own risk and to seek medical advice if uncertain about your fitness for exercise.

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8. Amendments

These terms may be updated with reasonable notice. Continued use of NovaGym services confirms your acceptance of any changes.

📧 For questions or a copy of this policy: hello@novagym.uk

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